What is the "license file" and how does it all work?
A license file is a small binary file that was sent to you after you have purchased
a license and registered the software. In order to use the software as a registered
user, you need to place your license file as described in instructions you have
received in your registration package. If you have ordered the program and license on
a CD-ROM, installation program will place the license file for you.
How do I download the software I've purchased?
Simply visit the web site ( http://www.whereisit-soft.com ) and download the
installation file available right on the front page. Install the program,
place your license file, and that's all!
Important: Make a backup copy of registration package, including your license file.
If you ever need to reinstall the program, you will need it to run the program in
the licensed mode. Additionally, only the latest version of the program is available
for download on the web site. If you prefer your current version, backup its
installation file as well, as it may not be available any more in the future.
Remember, it's your responsibility to backup your important files!
Can I place an order with a freemail address?
Yes, you can, however you are not allowed to order electronic license delivery to a
freemail address, such orders will be denied. If placing an order with a freemail
address, you can receive the license and software by regular mail, on a CD-ROM.
How long will I wait for the license after I have placed an order?
This mostly depends on how was the order placed, and what kind of payment was
selected. Online orders with credit card will be the fastest to process, and
waiting time is from a few minutes to a few hours if order is placed during
normal business hours. If you have placed your order after hours, or during a
weekend or a holiday, it may take up to 48 hours to process your order. All
orders are reviewed and validated before any license is issued, for security
reasons. In a perfect world we would prefer to fulfill orders automatically,
but since this world is not that perfect, we must be on a lookout for its
imperfections, and that unfortunately takes time.
What do I do if I don't receive the license after placing my order?
To begin with, allow sufficient time for the order to be processed and validated,
no licenses are issued automatically (see above). If you have ordered electronic license
delivery by e-mail and you have not received an email containing your license information within
48 hours, it is very likely you have provided an invalid email address, or the email was
filtered on your end. If your email server has a dedicated folder for suspected spam email,
check in there first. If you are using a company email address for license delivery, check
with your administrator on email filtering policy. Make sure your email address is functional
and capable of receiving emails, including attachments, and adjust any filtering settings as
necessary. For your reference, licenses are sent from "email@example.com" email address,
and email contains the license as a .zip file attachment. After taking the appropriate steps,
you can use the lost licenses form or contact support to request
the license to be resent to you. If necessary, you may provide a different email address for
delivery, as long as it is not a freemail address.
If your order states a CD-ROM postal delivery, allow sufficient time for the package to
arrive. Delivery time depends on your location and is up to the postal service. If your
order qualifies for electronic license delivery (i.e. it does not state a freemail address),
license is also sent by email immediately after the order is approved, so you don't have to
wait for the mailman.
What is your return policy?
Please find the link to the
on the bottom of this page, as well as on the bottom of every page related to ordering process.
What is your upgrade policy?
All registered users get free lifetime upgrades to all released shareware
versions. This has been the case since the very first version in 1997, and is
still the case today. You never have to pay for an upgrade, your license file
is valid for all current and future versions of the software.
For how many users/computers should I purchase a license?
Please refer to the file License.txt, included with the shareware version of the
software for all details on End User License Agreement. The relevant extract from
the license agreement is available
Basically, you need a single license if you will use the software yourself alone,
and you are allowed to install it on more than one computer, if necessary (i.e. on your
home computer and your laptop). If the program is installed in a way that offers access to,
and is being used by more than one person, you need an appropriate number of licenses.
How do I place a mail or phone order?
You can send your order by mail. Start by visiting online order form, and select
sending a personal check or cash as the payment method. You will receive the
instructions on how to submit your payment, including the mailing address and
other relevant information.
Phone orders are not available.
Can I order your product without a credit card?
Of course you can. While credit card payments are the most popular and simplest
choice, there are several other payment methods available on the order form,
including wire transfer, sending a personal check or cash, corporate purchase
What exactly do you mean by "secure order processing"?
This means that when sending us your credit card information via the
Internet, your web browser will encrypt it first, and then send it to our
processing server in the encrypted form, so that your credit card information
cannot be read as it travels over the Internet.
The industry standard Secure Sockets Layer (SSL) protocol is used for secure
online commerce transactions.
Is the web site really secure? I don't see the lock icon in the status bar.
All payment processing like credit card information is collected and sent on a
secure web site using encrypted HTTPS connection. It is clearly indicated when
you are redirected to a secure server to process the payment.
By default, order pages are displayed in frames. The top page is not secured,
nor is there any reason for it, the actual order process takes place in one of
the subframes. If the only way you are able to identify a secure connection is
by looking for a lock icon in your browser's status bar, there is a link on the
top of the first order page saying "Show without frames". This shows order pages
in its own window, and this way you will also get to see your little lock icon
when on a secure link.
What delivery options do I have?
We offer free email delivery of the license(s) by email. That is, after
your order has been processed, we will send you your license file by email,
along with the instructions on how to use it. You would need to download the
installation file, run it to install the software, and place your license
file to register it.
If you prefer, you can also choose to receive the software by mail, on a CD-ROM
(additional fee applies). Your license file is included on the CD-ROM as well.
What is "evaluation version"?
This is a version of the software that you can freely download from the web
site and install on your computer for the purpose of evaluating whether it works
well enough for your needs. This version comes with certain minor and documented
limitations to prevent unauthorized prolonged use, and which are removed after
placing a valid license file. You receive a license file after you have purchased
a license for continued use.
May I make a copy for a friend?
Yes, you may give evaluation copies of our programs to your friends and
associates (It's shareware, after all!). However, you may NOT share your license
file, if any, with anybody else. Please remember that the license file you are
entrusted with is for your own use only. Distributing license file is a major
violation of license agreement, and results in immediate license cancellation.
To avoid possible confusion, please give out the original installation files that
can be downloaded from this site.
For the complete text of distribution license, please refer to the file License.txt,
included in the evaluation version.
What exactly do I get after I've placed my order?
When you purchase a license for continued use of our software product, you receive:
The right to legally use the software beyond trial period and without functional limitations of the unregistered trial version.
Free lifetime upgrades to all future releases of the shareware version. You can always use the latest version of the program, and enjoy all new features.
Optional program and license delivery on a CD-ROM, including all add-ons such as plugins, translations, help files, etc.
Free priority technical support by e-mail for a period of six months.
Can I download the older versions of your software?
Only the latest version of the software is available for free download.
Generally, there is no reason why you would want to use an older version
from one currently available, however please back up the installation file
of any older version of the program you may want to keep.
What if I've lost my license key?
If you cannot find a copy of the email message with your license file, and you
have failed to make a backup copy in time, please use the available request form
to ask for a replacement. Note that you will have to properly identify yourself as
a registered user, preferably with a license serial number, order reference
number, or other non-public information identifying yourself and your purchase.
Note that license files are not sent to freemail addresses.
Always keep a copy of your license file and other important documentation in a
How do I upgrade to the latest version?
Simply download the latest available version from the web site, and install it to
the same folder where the current one resides. Your license and data will remain
Do you accept orders from resellers?
Yes, anybody can place an order for a third-party. Note that you are required to
have available and provide on the order form all requested end-user's details, not
your own, when applying for a license. As you are only taking care of the payment
for the ordered license, you can specify your own billing details later in process.
Typically, issued license is sent to a reseller, to be forwarded to the end user.
Feel free to use the comment section of the order form if you need to provide any
Do you offer quantity discounts?
Yes, quantity discounts are available for orders purchasing five or more licenses.
The pricing table is available on the order pages.
Do you accept Purchase Orders?
Yes, we accept Purchase Orders from organizations and companies (although we
reserve the right not to accept any particular purchase order, if it is not up
to our requirements). To submit a Purchase Order, first visit our online order
form and prepare an order, as usual (please select the method of payment as
"Purchase Order"). The instructions on submitting the P.O. will be sent to you
after submitting your order.
Please note that your Purchase Order form must clearly show your company name,
address, phone/fax number, and a Purchase Order Number, as well as a signature
of the authorizing financial officer of your company. Unofficial purchase order
forms will not be processed.